Before your appointment:
To protect the health of our staff and guests, we ask that you ensure you are in accordance with the following guidelines before booking an appointment. If you have an appointment reserved and do not meet these guidelines we ask that you reschedule your appointment to avoid a cancellation fee. Please do not book an appointment if any of the following applies to you;
If you must reschedule we ask that you please give us as much notice as possible so we may fill your appointment spot.
At your appointment:
Our check-in process is phone based now
After your appointment:
If you develop any symptoms consistent with COVID-19 within 48 hours of your visit please notify us immediately by calling 949-991-8682 or by emailing firstname.lastname@example.org. Studies have shown a person is the most infectious 48 hours prior to their first symptoms showing. Your honesty is paramount to our safety and we appreciate you contacting us. If your provider develops any symptoms consistent with COVID-19 within 48 hours of your appointment we will notify you immediately by phone and email so you may begin the quarantine process.
It’s easy to make an appointment – We accept texts and emails during normal business hours. Please allow 24 hours for us to respond. You can request for appointment via our contact page, or text us at 949-991-8682, or email us at email@example.com.
Appointments are confirmed 72 hours prior by text or email. It’s easy to confirm – simply click the confirmation button to respond. If we don’t receive your text or email confirmation, we will send a text message 48 hours as a courtesy, not an obligation. Please let us know if your email or phone numbers have changed. For all first time guests, we require a credit card to reserve your appointment.
To cancel or reschedule your appointment please text 949-991-8682.
We want to express how important it is that you never no-show an appointment. If you are no longer able to make your appointment we ask that you give us as much notice as possible to ensure our ability to re-book your appointment slot. Our cancellation policy requires 48 hours to cancel all appointments. To ensure our cancellation policy is upheld we require a credit card to book any appointment. Appointments cancelled within 48 hours are subject to a 50% cancellation fee. All "no-show" appointments will be charged 100%.
Although we sympathize with illness and family emergencies, we cannot be responsible for any last minute cancellations or no shows. Unfortunately, exceptions to this policy are not permitted.
If you have any questions regarding this policy please communicate them before committing to an appointment. Thank you for supporting us by respecting our policy.
In order to minimize time spent in the waiting area and to maintain social distancing, all forms that are sent to you prior to your appointment must be completed at least 24 hours before your appointment. Please complete these forms as soon you receive them, so our team can make sure all of your information is accurate and up to date before your appointment. We will have to cancel and reschedule any appointments that don’t submit the required forms 24 hours prior to the scheduled appointment. We are requiring all forms be submitted prior to your arrival in order keep staff and other patients safe and practice proper social distancing.
Out of respect for all of our clients, guests arriving more than 15 minutes late to their appointment may be asked to reschedule and will be expected to pay for the time they reserved. When possible we will do our best to alter your services so that we can offer you an appointment upon your arrival, however some of our services do not have the ability to do so. Lateness cannot be accommodated for lash lift as well as color services.
Please give us a 48 hour notice of your scheduled appointment time if you need to cancel or make changes to your reservation. If you are unable to give us a heads up, you will be charged 50% of your scheduled service. If you “no show” for you appointment, you will be charged 100% of your scheduled service.
In an effort to make each experience relaxing and enjoyable, we ask that all cell phones be set to silent during your visit. If you must use your phone, we kindly ask that you use proper cell phone etiquette, which includes silent phone activity.
We want to make the most out of your time with us. Therefore, it would be best for you to leave your children with another care taker as we are not equipped to provide child care.
Pets are cute, we love them. Unfortunately some of our clients could have allergies. Please be respectful of all guests and maintain salon environment.
If you are bringing a guest along to your appointment, they will not be allowed to wait in the treatment room due to the confined treatment room space. They can wait on the bench outside, or walk around the Woodbury Town Center.
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